Healthcare professional in a white coat gives a seminar

Advanced Services

Prioritizing the patient and clinician experience through advanced services

The way patients experience their therapy, and clinicians experience therapy delivery, truly matters. This is why Vantive provides a wealth of advanced services, such as educational offerings and support programs, that meet the individual needs of patients and care teams.

Your education partner

Vantive Learning Services

Access tailored education through on-demand courses, expert-led sessions, and immersive simulations. Designed for Acute, PD and HD, our programs align with your facility’s goals to improve patient outcomes.

Discover our education offering

Discover our education offering

Readily available expert Technical Services

As an essential aspect of our commitment to patients and clinicians, we offer expert technical services and training to help maximize the value of every customer’s investment. Our technical assistance is provided by rigorously trained Vantive product specialists who are uniquely positioned to provide end-to-end product support, drawing on R&D expertise as necessary and using only approved parts.

Consolidating responsibility for the care and performance of Vantive medical devices and software can help streamline operations and optimize use of internal resources. Accessible whenever needed, either as live support or via extensive on-demand digital resources, our service solutions can be tailored to meet individual customer needs.

We provide extensive support for connectable products, with minimal disruption to internal teams and device uptime:

Service Complete
A comprehensive solution to meet all technical support needs for customers lacking internal resources.
Service Assist
Manufacturer’s service support for trained biomedical engineers.
Service Resolve
Repair only contract cover for customers choosing to take PM responsibity
Service Education
Training programs to enable technical certification for the repair of Vantive medical devices.

Customer Service

We provide an efficient, responsiveness and professional Customer Service team, design to seamlessly support Customers and Home Patient Operations, ensuring smooth interactions, efficient issue resolution and timely communication.

Our key services include:

Order Management
Our team is handling the complete Customer and Patient order lifecycle, from receipt to delivery, ensuring communication with both internal departments and end customers and patients. Every order is processed with attention to details and efficiency
Patients Stock take
Our team manages the stock take process by collecting inventory data and needs directly from patients, ensuring timely restocking and continuous support for the patient’s therapeutic journey. This is done either through scheduled phone calls or via the dedicated Vantive online tool available 24/7.
Emergency support
When unexpected issues arise, our team provides immediate assistance to Customers and Patients, coordinating with the relevant departments to solve issues quickly.
Travel Club
Our team ensures the delivery of dialysis therapies to the patient’s travel destination, coordinating every step to provide uninterrupted service therapy while away from home.

Contact Us

Let us tell you more about the advanced services and education we offer.

Important Safety Information

Please click here for important safety information.

Vantive is a trademark of Vantive Health LLC or its affiliates.